FAQ F & Q

Q. How to change the order content?

A.

If you want to change the style, delivery address or delivery date and time, please contact us at least 48 hours before delivery, and please attach your order number. To cancel the order, please contact us within 24 hours after placing the order.

Q. 

I missed the promotion offer after order confirmation, can I still enjoy the relevant discount?

A.

Please email to fasunflower.com@gmail.com together with the relevant discount code and your order number within 5 days after the order is confirmed, or before the expiry date of the promotion . Early bird discounts require customers to order on the designated day before delivery, pre-order early to enjoy the discount.

Q. 

I have successfully placed an order online, but I still have not received a confirmation notice. What should I do?

A.

We generally contact customers via Whatsapp or other methods within 12 hours after receiving the order. Please confirm that the contact information and delivery information provided are correct. If you have not received the confirmation notice after more than 12 hours, please contact us immediately .

Q. 

I ordered several products at the same time, but the number was not correct at the time of receipt. Is it lost?

A.

All of our products are delivered by hand-cart, if there are any deficiencies, please submit them immediately upon receipt. We will try our best to cooperate and resend. If you have questions, please contact us contact .

Q. 

I want to design a unique bouquet, can I order it?

A.

We can create unique bouquets according to the needs of each client. Welcome to order. Please note that we will try our best to produce floral products that meet the needs of customers, but because all the flower materials are works from the hand of nature, each flower material is unique, so the finished product may be as you think The design is slightly different! There are all kinds of floral design on this website, I believe there must be a one that suits your heart ~ We highly recommend customers to choose the inherent style on this website! You will not be disappointed.

Didn't the above solve your problem? Welcome to contact us