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常見問題 FAQ

送貨詳情 Shipment

退貨 Returns 

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條款 Terms

訂購付款 Order & Payment

會員優惠 Member Special

合作計劃 Affiliate Program

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花品保養知識 Product Care

總覽 Overview

訂購​ Order

• 如何下訂單？ How to order?

• 如何更改訂單內容？ How to change my order?

• 我在訂單確認後錯過了推廣優惠，我仍能享有相關的折扣嗎？ Have I been able to enjoy the relevant discount if I missed the recent promotion offer after the order was confirmed?

• 我已經成功下了訂單，但仍未收到確認通知。怎麼辦？I have successfully placed an order but have not yet received a confirmation notice. What should I do?

• 我同時訂購了數個產品，但收貨時只能找到一個。請問是否遺失了呢？I ordered several products at the same time, but only one can be found at the time of receipt. Is it lost?

• 我想設計自己獨特的花束，我可以與誰聯絡？I would like to design my own unique bouquet, who can I contact

產品 Product

• 我可以購買哪些花藝產品呢？ What floral products can I buy?

• 你們的花紙是怎樣的呢？What is your wrapping paper?

• 花束可以保存多久？新鮮嗎？可提早一天取花然後在第二天使用嗎？How long can bouquet keep fresh? Can I take flowers one day earlier and use for the next day?

• 怎樣保存我的鮮花？ How to keep my flowers?

• 收到花品後如有不滿，可以更改嗎？ Is it possible to change the flower product after receiving?

• 花籃有腳架和賀卡嗎？花束有心意卡嗎？Does the flower basket have a tripod stand? Does the bouquet have a greeting card?

送貨詳情 Delivery

• 你們會送貨到各地嗎？ Will you deliver to all over the place?

• 一般送貨需時多久？ How long does it take for shipping?

退貨和換貨

• Fa Sunflower 的產品有品質保證嗎？ Is FaSunflower's product quality guaranteed?

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