Peanut Huahua is committed to satisfying its guests! To ensure that you get the best product, every product produced by Peanut Huahua is strictly inspected by a professional team before being delivered to you or the recipient! However, even if we have tried our best to be perfect, we cannot completely avoid unpredictable accidents. If you find any problem with the product you bought at Peanut Huahua, please take a photo to record the part of the problem and contact us immediately, we will arrange for someone to follow up for you to find the best solution.
We will take a photo record before sending the product and send it to the guest's WhatsApp or email address. If there is a reasonable reason, we are willing to make changes for you *, if you want to return the product, please contact us within 2 hours after receipt of the goods (subject to the delivery time, if applicable) the reason for requesting the return, and on the same day Send the product back to our store.
For further return guidelines, please contact us first, and we will not accept the return of female goods without prior notice.
After the return, we will arrange for you to re-ship as soon as possible (within two days). If you want a refund, the payment will be deducted from the administrative and floral costs (50%), and the payment will be sent back to your bank account or PayPal / Stripe account within 14 working days.
If you want to change the style, change the delivery address or change the delivery date and time, please contact us at least 48 hours before delivery. Remember to attach your order number! If you want to cancel the order, you need to contact us within 24 hours after ordering. Successful cancellation of the order may also charge an administrative fee of not more than 15%.
* Due to the fact that the flower materials are affected by the seasons, the corresponding flower materials may be replaced when not necessary without further notice. If it is not the same-day order, we can generally prepare the flower materials for you in advance, so we can have more time to find The most suitable flower material. On the contrary, the shorter the production time, the harder it will be to prepare the lining flower materials. We will try our best to find the most similar lining flower materials.
Products returned without contacting us will be treated as waste without prior notice.
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